Shipping policy

Introduction

Welcome! At Concrete Garage, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Free Shipping

We offer free standard shipping on US orders, with no minimum order amount. The discount is applied automatically at checkout and covers standard shipping costs up to $15. If an order's shipping cost is over $15, such as some larger multi-item orders and most international orders, the full shipping rate is shown at checkout.

Shipping Methods and Delivery Times

Standard Shipping: delivery within 5-7 business days after your order ships.

Delivery times are estimates and may vary based on your location and external factors.

Order Processing Time

Every item is made to order. Orders are processed within 1-2 business days (Monday-Friday).
Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.

Shipping Rates

Shipping costs are calculated based on the weight of your order and its destination, and are shown at checkout before you pay. Free shipping is applied automatically as described above.

International Shipping

We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at concretegarageteam@gmail.com within 7 days of the delivery date for assistance.